Free UK Shipping over £50
We offer Free Standard Shipping on UK orders over £50, Europe orders over £120, international orders over £200. We occasionally offer time-limited Free Shipping offers, which are advertised via our Mailing List.
Order by 1pm for same-day shipping
Orders received by 1pm (Monday-Friday) will be sent the same day. If you would like to receive something urgently, please select ‘Next Day’ shipping. If your order is urgent, please let us know and we will do our best to prioritise it. At extraordinarily busy times, we may experience shipping delay and we will contact affected customers as soon as possible to keep them updated.
UK Shipping Options
Next Day: Tracked DPD Courier (delivered next day)
Express - Royal Mail 24 Tracked (usually delivered next day)
Standard: Royal Mail 48 (delivered in 1-2 working days)
International Shipping Options
International orders are sent via ‘Courier' (DHL or a similar service), or 'Royal Mail Tracked & Signed’ which passes to the local postage service in your home country for the last stage of delivery. You will receive a tracking link once your order has been dispatched. If you are concerned about the reliability of the postal service in your home country, we recommend selecting a 'Courier' service.
Duties on International Orders
All prices listed on our website include VAT (UK tax) if you're viewing our website within the UK). If you're viewing our website & placing an order from outside the UK, the prices displayed are excluding tax, however you may incur import charges / taxed charged by your local tax authority within your country of residence. If you have any questions regarding this, please
get in touch before placing your order.
Save with a bundle
Our notebooks and diaries weigh around 300g but our shipping partners charge the same price for any parcel 'upto 1kg.' So we created our Notebook Bundles to make the most efficient use of postage and packaging — saving you money, as well as saving on unnecessary carbon miles and postage packaging. So if you'd like to be greener, and you'd like to save a few pounds on shipping, choose a bundle.
Delays & damage
We use Royal Mail and DPD for UK deliveries. Once your parcel passes into the hands of Royal Mail or DPD, it is subject to their delivery terms which are available
here for Royal Mail and
here for DPD. We find these services very reliable, but in the rare event that a parcels gets delayed (or even more rarely lost) please get in touch and we will look to rectify the situation as quickly as possible.
On the rare occasion that something arrives damaged, please contact us immediately and send details and photos so that we cna ruse the issue with our delivery partners and seek compensation. Our team will liaise with you to arrange for replacement items to be delivered to you.
Pre-orders
We offer a special pre-order price on new products that are in production at our factory. Pre-orders are shipped once the items arrive with us, and we aim to send regular updates about timings. You will receive a shipping notification email once your order has been sent.
If you order other items with your pre-order, then we will wait and send everything together, in order to make efficient use of postage and packaging. If you would prefer to receive your other items sooner, please place two separate orders, or contact us to settle the additional shipping charge.
Click here for our Refund & Exchange Policy
